Delivery | Terms & Conditions...

By using this site you agree to our Delivery and Terms & Conditions...


Postage and Packaging
Post & Packing is standard flat rate of £1.99 for all deliveries within the United Kingdom & £5.99 for International deliveries regardless if you order 1 individual certificate or 20.

Delivery Information
Deliveries are usually sent out by Royal Mail. We aim to dispatch all orders within 1-3 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control - for example Bank Holidays and the Christmas period. We will endeavour to despatch all paid orders prior to or on the last postal day on such occasions.

Damaged & Missing Orders

We pack all orders in board backed envelopes to ensure your items are protected during shipping. In the unfortunate event your order is received damaged please contact us. When contacting us to report damaged or missing items please include your invoice number and PayPal transaction ID.

You must notify us within 1-3 working days of receipt of your order for items recieved damaged.

You must notify us within 30 calendar days of date or order if your items have not been received.

Using Emoji's

Please note using Emoji's we can't guarantee the reproduction on prints as it is shown on screen. Most Emoji's print black & white as aposed to displaying with colour on display. We recommend not using them as our printng process cannot always replicate colour Emojis.

Data Storage
The identifiable personal information submitted by you when registering a new account will be stored only for the purpose of processing orders you place. We do not use your identifiable personal information for any other activity. Customers can contact us directly at using the registered email address for your account and request to close your account at anytime. On receipt we will permanently delete all stored identifiable personal information for your account. If you would like to update your records or see a copy of the information that we hold about you you can simply log in to your members area and view accounts details.

Data Protection
The Data Protection Act dictates that we must protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so by law.


A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences such as login, language and other display preferences so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

The cookie related information is and can not be used to personally identify you. They are not used for any purpose other than those described below.

How do we use cookies?

This web site use cookies to remember:

If you have agreed (or not) to our use of cookies on this site

Your display preferences, such as contrast colour settings or font size

If you have already replied to a survey pop-up that asks you if the content was helpful or not so you won't be asked again

Enabling these cookies is not strictly necessary for the website to function but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

Google analytics

We use Google Analytics - a service offered to websites all around the web by Google - to count visitors to our website. Google Analytics can also tell us things such as which pages are looked at the most and how long people (Anonymously) stay on those pages, so that we can make sure our website is performing well and seemingly giving people the information they need.

The best up to date source of information about the cookies Google Analytics uses is on Google's website.

Social media icons:

We use the social media widget to allow you to share our content on various networks. To view the 'Add This' Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the 'Opt Out' button.

Privacy Policy

We are committed to protecting your privacy. Our Privacy policy explains how we collect, use and protect information about you. By taking any of the actions listed within that section, you agree that we may collect and use your information in the ways described in this privacy policy.

How we collect information

We will collect information from you if you:

Register to use our website; this will include your name, address, email address and telephone number.

Place an order for products or services on our website, this will include your name including business name, address, contact details including telephone number and email address and your payment details;

Complete online forms, take part in surveys, write posts on any message boards, post any blogs or participate in any other interactive areas that appear on our website.

Provide your contact details to us when registering to use or accessing any product or service we provide.

Contact us offline for example by telephone, fax, email or post;

Visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies.

What we use your information for:

We will use your personal information to provide any information on services that you have requested or any products that you have ordered. We may also contact you for feedback on your use of our products, services or our website.

We may use your personal data for internal purposes such as auditing, data analysis, and research to improve our products, services, website, and customer communications.

We may also use your information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important and sometimes critical, you may not opt out of receiving these communications.


From time to time, we may use your information that has been submitted by yourself with consent to contact you with details about our products and services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post or email.

You have the right at any time to stop us from contacting you for marketing purposes. If you wish not to be contacted by us you can send us an email with your request to

Sharing your information

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond any essential requirement other than specified by law.

We do not collect information about you other than when you specifically knowingly provide it by contacting us by email or by filling in your contact details on contact forms. We only use your email address to respond to your email enquiry.

We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you personally.

We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

Cookies and Traffic Data

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. They are widely used in order to help websites work, or work more efficiently, as well as to provide general usage information to the owners of the site.

There are different types of cookies

Web analytics and similar services

Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

We may also use cookies and similar software known as web beacons or pixels to count users who have visited our website after clicking through from one of our pages on another website or in emails and to collect details of any products / services purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

Social media icons

We may use the social media widget to allow you to share our content on various networks. To view the 'Add This' Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the 'Opt Out' button.

Read further details about the cookies that we use on our websites.

How to disable cookies

Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website

Your information

If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date.

If you would like to update your records or see a copy of the information that we hold about you, you can contact us by email at If you request a copy of your information you will need to pay a statutory fee which is currently £10.

Changes to our privacy policy

We may change our privacy policy from time to time. We will always update the privacy policy on our website, so please try to read it when you visit the website.

Security and storage of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Some communications sent over the internet, such as email, may not be secured unless they are encrypted. Although we do our best to monitor and improve how we protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission of data to our site is at your own risk.

If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe - we will not share this password with anyone.

Other Sites

If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.

For information about our site and Promotional Offers you can contact us at

Returns Policy
If you receive your goods damaged in transit from Royal Mail you must inform us in writing with 5 days so we can initiate a postal claim for the damaged items. Items will be refunded and/or replaced when Royal Mail processes the claim.

Because our printed certificate products are personalised to you and are unsellable elsewhere we cannot accept returns for any unwanted goods or spelling mistakes or accept charge backs.

The data printed on the certificates is automated from the data you have personally entered into the system so any mistakes you may have made will be transferred through the process to the finished printed certificate with no responsibility to ourselves. if you choose to select a breed image please ensure you select the correct Pedigree Breed. We only provide images from our stock library of Pedigree Dog images and cannot use images/photos sent via email of your own dogs or add crossbreed images.

The responsability of checking for errors, spelling mistakes or incorrect dates before completing the order process lay solely with the account holder/payee.

Please ensure your details are correct on your certificate before completing your purchase.

We are not responsible for the loss of any items during transit for any returned items. This does not affect your statutory rights.

We have used reasonable care and skill in compiling the content of this site and we accept no responsibility or liability for any inaccuracy, errors and omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any instructions.

All original content and images on this web site are protected by copyright. They may not be used in whole or part without prior written consent of Pedigree Form Maker.

LM Marketing Solutions Ltd (Pedigree Form Maker)
32 Tansley Road
North Wingfield
S42 5JZ
United Kingdom
Company No: 10713827
VAT No: 283281591



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